News & Events

the lastest from MHC

Fraudulent robocalls, posing as healthcare providers and using pilfered information to seem credible, are increasing locally, regionally, and nationally. These scams usually seek credit card details, social security numbers, and other personal data from patients and their families. West Virginia deems such calls illegal, and Monroe Health Center is offering guidance to protect its community against these frauds.

Monroe Health Center only requests personal information such as a patient’s name, birth date, address, and credit card numbers under these circumstances:

(1) pre-registering a patient for an appointment or procedure;

(2) as part of bill collection for services rendered at the Center.

Monroe Health Center’s legitimate preregistration or appointment calls include precise details about the service (date, time, procedure, and location). We may ask security questions for patient identity verification, and possibly request upfront payment for deductibles or charges. Patients can securely pay by phone or arrange alternate secure payments. If doubtful about a call’s legitimacy, refrain from sharing credit card details. The key distinction between a Monroe Health Center call and a scam call is our detailed knowledge about your procedure or appointment, which scammers lack.

Monroe Health Center’s billing department will always verify the date and location of a patient’s service(s) related to a bill. They may ask for your name, birth date, address, and last four digits of your social security number for identification. You can securely pay over the phone or arrange alternative secure payments. Scam callers can’t provide accurate service details, so ask questions to ascertain caller legitimacy. If unsure, don’t share credit card information.

If a call claims to be from your healthcare provider but cannot confirm the service you’re billed for or provide specific service details, it’s likely a scam. Hang up immediately.


Tips to Reduce Getting Scammed:

  • Ask for details about the bill or service without supplying specific information that scammers can use. When was the appointment? With who?
  • Ask for a phone number you can call back to confirm the request is legitimate and from Monroe Health Center. Hang up, and call back.
  • If you owe a balance on a bill from Monroe Health Center, you can confirm the amount owed and pay the bill by going to and clicking on make a payment or call 304-772-3064.
  • Pay your bill using to avoid paying over the phone altogether. If you are called regarding a bill but are uncertain about sharing your credit card information over the phone, you can pay through instead.  Representatives of Monroe Health Center are available to help you use
  • Add your phone number to the National Do Not Call List here
  • Monroe Health Center will never ask for your full social security number over the phone – at most we may request confirmation of the last four digits.  If a caller requests your full social security number over the phone, it may be a scam call.
  • Certain populations may be more susceptible to these scams or more likely to be targeted by them, including senior citizens, immigrants and non-native English speakers.  Monroe Health Center will never threaten deportation or jail time for having an outstanding bill.  If you or a loved one receives a call making such threats, it is likely a spam call.

Report Suspicious Calls

Monroe Health Center takes patient privacy and cyber security very seriously and works constantly to ensure your medical information is safe and secure.

If you suspect you have been called by a spammer you can call Monroe Health Center’s Main Line at 304-772-3064, and you can report the call to the following agencies:

  • The Federal Trade Commission’s Complaint Assistant online or at 1-888-382-1222.
  • West Virginia Attorney General’s Consumer Protection Office at 800-368-8808

02.28.2022 – UPDATE:  Abbott is voluntarily recalling one lot of Similac PM 60/40 (Lot # 27032K80 (can) / Lot # 27032K800 (case)) manufactured in Sturgis, Michigan. This is in addition to lots of Similac®, Alimentum® and EleCare® powder formula that were voluntarily recalled on Feb. 17. The action comes after learning of the death of an infant who tested positive for Cronobacter sakazakii and who we were informed had consumed Similac PM 60/40 from this lot. This case is under investigation, and at this time the cause of the infant’s Cronobacter sakazakii infection has not been determined. We want to extend our heartfelt sympathies to the family.

Importantly, no distributed product has tested positive for the presence of Cronobacter sakazakii. Additionally, recently tested retained product samples of Similac PM 60/40 Lot # 27032K80 (can) / Lot #27032K800 (case) were negative for Cronobacter.

02.17.2022 –  Abbott initiated a proactive, voluntary recall of powder formulas, including Similac, Alimentum and EleCare, manufactured in Sturgis, Michigan, one of the company’s manufacturing facilities. The recall does not include any metabolic deficiency nutrition formulas.

Abbott is voluntarily recalling these products after four consumer complaints related to Cronobacter sakazakii or Salmonella Newport in infants who had consumed powder infant formula manufactured in this facility.

Additionally, as part of Abbott’s quality processes, we conduct routine testing for Cronobacter sakazakii and other pathogens in our manufacturing facilities. During testing in our Sturgis, Michigan, facility, we found evidence of Cronobacter sakazakii in the plant in non-product contact areas. We found no evidence of  Salmonella Newport. This investigation is ongoing.

Importantly, no distributed product has tested positive for the presence of either of these bacteria, and we continue to test. Abbott conducts extensive quality checks on each completed batch of infant formula, including microbiological analysis prior to release. All finished  infant formula powder products are tested for Cronobacter, Salmonella, and other pathogens, and they must test negative before the product is released. Additionally, retained samples related to the three complaints for Cronobacter sakazakii tested negative for Cronobacter. And the retained sample related to the complaint for Salmonella Newport tested negative for Salmonella.

While Abbott’s testing of distributed product detected no pathogens, we are taking action by recalling the powder formula manufactured in this facility with an expiration of April 1, 2022, or later. No Abbott liquid formulas are included in the recall, nor are powder formulas or nutrition products from other facilities.

If your infant is experiencing symptoms related to Cronobacter or Salmonella infection, such as poor feeding, irritability, temperature changes, jaundice, grunting breaths, abnormal movements, lethargy, rash, or blood in the urine or stool; contact your health care provider to report their symptoms and receive immediate care.

Board of Trustee Meetings

4TH Wednesday of Every month (subject to change due to inclement weather, etc.)

Time – 6:15 p.m

Location – Learning Resource Center @ Monroe Health Center – 200 Health Center Drive, Union, WV

For a copy of the Board Agenda please call 304-772-3064

 Nursing services + Tb skin tests

For nursing services, including Immunizations, Depo-Provera, B-12, Allergy Injections, Family Planning, and Lab Testing, visit us:

  • Mornings: 8:30 AM – 11:30 AM
  • Afternoons: 1:00 PM – 4:00 PM

From Monday to Friday. Remember to bring your immunization record(s).

Tuberculin Skin Tests (TB Tests or PPD’s) are also available on Monday, Tuesday, and Friday during the same time slots.

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